Privacy Policy

Window Way Hawaii LLC, doing business as Window Way USA ("Window Way," "we," "us"), respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. Window Way USA is a window and door supply company based in Honolulu, Hawaii.

Information we collect

  • Contact information you give us: your name, phone number, email address, and project or property address.
  • Project information: details about your window and door project, measurements, product selections, quotes, and orders.
  • Communications: messages you send us through our website forms, email, text message, Yelp, Google, and phone calls.
  • Website information: basic analytics about how visitors use our website, such as pages visited and device type.

How we use your information

  • To respond to your inquiries and prepare quotes and estimates.
  • To schedule appointments, process orders, and arrange deliveries.
  • To send you updates about your project, appointment reminders, and delivery notices.
  • To send text messages if you have opted in, as described below.
  • To improve our services and our website.

Text messaging (SMS)

When you provide your mobile phone number and opt in, for example by submitting a quote request form, messaging us, or calling or texting our business number, you agree to receive text messages from Window Way USA about your inquiry or project. These may include replies to your questions, appointment confirmations and reminders, delivery updates, and follow ups on your quote.

  • Message frequency varies based on your project and our conversations with you.
  • Message and data rates may apply, depending on your mobile plan.
  • Reply STOP at any time to stop receiving text messages. Reply HELP for assistance.
  • Your consent to receive text messages is not a condition of purchasing anything from us.

Mobile opt in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell your personal information.

How we share information

We share your information only as needed to serve you: with the manufacturers and suppliers who fulfill your order, with delivery providers, and with subcontractors involved in your project (for example, measurement or service partners), limited to what they need to do their part. We may also disclose information when required by law.

Data security and retention

We take reasonable steps to protect your information and keep it only as long as needed for our business and legal obligations.

Your choices

You may ask us at any time what personal information we hold about you, ask us to correct or delete it, or opt out of marketing communications. Contact us at info@windowwayusa.com or (808) 400-6739.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page.

Contact

Window Way Hawaii LLC (Window Way USA) Honolulu, Hawaii Email: info@windowwayusa.com Phone: (808) 400-6739 Website: https://windowwayusa.com

Last updated: October 17, 2026